The husband of a patient of a newly-merged hospital said that when his wife needed to have a breast lump investigated, they went to this hospital because of reports that it is good and it has top-of-the-line equipment. But they were disappointed because the radiologist and the surgery doctors were all men. He added that he found it unprofessional when the doctor handled his wife's breasts without a pair of gloves.

On the day of the biopsy, they had to wait for almost two hours. In a post made in the TNT website, he further stated: "During the surgery, the doctor obviously had very poor skills in anaesthesia -- when he started the incision, my wife screamed in pain. He gave her another shot. Again, she screamed in pain; another shot. All together she got about 5-6 anaesthesia shots after the surgery started. She was bound hand and foot to the operating table and the doctor tells her three times not to scream. How about if the callous and uncaring doctor learns how to do anaesthesia? I'm not a woman, but I think breasts are very tender and painful when cut on.

Also, they gave us no advance estimate of the cost of the procedure, which turned out to be about twice as much as we expected."